Please click here to start a returns process
Goods can be returned, for a refund, if Cannons UK is notified within 30 days of receiving your goods.
If Cannons UK is notified outside of the 30 days, then a credit can be issued to be used against a future order at Cannons UK discretion.
Goods must be returned in their original packaging, unused, unassembled and in a resalable condition.
Any refund or credit will be processed within 14 days of receiving the goods.
For the purposes of these terms a credit means a credit note.
To arrange a return please follow this link
Where you do not have a right to return There are certain instances where returns cannot be accepted and these are: Made-to-Order products - these are products from our range that are specifically Made-to-Order and cannot be returned. These products are highlighted as Made-to-Order on product pages online at time of order.
Refused deliveries of Made-to-Order products are not eligible for a credit. Personalised products - products that are personalized to your requirements e.g., a different colour that is not standard or a bespoke size/configuration.
Collecting & Processing a Return Cannons UK will arrange collection of the goods with one of our couriers and it is the buyer’s responsibility to be present at time of collection.
Should a collection be missed, Cannons UK reserves the right to charge for arranging another collection. Upon receipt of the returned goods, Cannons UK will then process the return. Cannons UK will apply a combined restocking and collection fee of up to 30% of the value of the goods. If there is damage to products and/or clear evidence of use, then Cannons UK reserves the right to make a further deduction to the final returned amount
Return Exchanges In the event of a customer having made an error with their order and requiring an exchange, Cannons UK reserves the right to apply charges for collection, re-delivery and processing the return. Cannons UK will require original goods to be returned before replacements are sent out.
Refunds are processed within 14 days of receiving goods.
Nothing in this clause affects your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm