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If you change your mind about buying a product, you may cancel the purchase or return the item after you place your order at any time until the expiry of thirty days after you receive the products (the "Cooling-Off Period"). In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below. You must return the product to us in the original packing and in new and unused condition so that we receive it within thirty days after you cancel the contract. All products must be returned in original (new) condition and in original packaging.
If you receive products which are faulty on arrival or are not what you ordered then we shall, at our option, replace or repair any damaged, defective or incorrect products, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at email@example.com within 3 working days of delivery of the products.
To cancel any contract or order, you must inform us in writing by email to firstname.lastname@example.org and we will send you instructions on how to return the order. If your order has not shipped yet and we are able to stop the shipment, there will be no charges. If you have received your order, you must return the product in the same condition in which you received it, and at your own risk. You must return the product at your own cost unless it is not what you ordered. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to take reasonable care of any products and do not return them to us in their original condition, we may have a right to seek compensation from you for any loss of, or damage to, the product, including a partial refund, or no refund.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase. The refund will occur after the product has been inspected, as soon as possible, and in any case within 30 days of the day we have received your return.
Nothing in this clause affects your statutory rights. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm